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Legalities
Refund Policy - the basics
This policy explains how Peptides Australia Co handles refunds. We aim to provide great service while keeping our business operations fair. By placing an order, you agree to these terms.
No Refunds for Change of Mind
Please choose your products carefully. We do not offer refunds or returns if you simply change your mind after your order has been processed.
Damaged Products
If your items arrive damaged, you may qualify for a refund.
To apply: - Contact us within 7 days of delivery.
- Send clear photos of the damage
- Use the prepaid label we provide to return the items.
We assess damage on a case-by-case basis to determine if a partial or full refund applies
Order Issues and Errors
For missing items or incorrect quantities, please report the issue within 7 days of delivery. Provide all relevant details so we can investigate and resolve the matter with a suitable refund or solution.
Receiving the Wrong Item
If we send the wrong product, we will exchange it for free.
Notify us within 7 days. Return the incorrect item using our prepaid label. We will ship the correct item once the return is received. Please note, we provide exchanges rather than refunds for incorrect items.
Sale Items
Our standard refund policy applies to all items, including those bought at a discount or during a sale.
How to Start a Request
To request a refund, email info@peptidesaustraliaco.com with:
- Your order number
- A description of the problem
- Supporting photos
We will review your request and get back to you within 2-3 business days.
Refund Timing
Approved refunds are sent to your original payment method. It usually takes 5-10 business days for funds to appear. Timing depends on your bank. You will receive an email confirmation once processed.
Support Questions?
Reach out to our team at info@peptidesaustraliaco.com for assistance.
Legal Disclaimer: Terms and Conditions
General Information
Peptides Australia Co provides access to high-quality, research-grade peptides intended strictly for laboratory and scientific research purposes. By accessing this website or purchasing our products, you agree to the terms outlined in this disclaimer.
Intended Use
All products offered by Peptides Australia Co are supplied exclusively for scientific research and laboratory use by qualified professionals. Any references to potential applications or biological effects are provided for informational purposes only and must not be interpreted as guidance for personal, therapeutic, or diagnostic use.
Research Use Only
By purchasing from Peptides Australia Co, you confirm that you are a qualified researcher or affiliated with a recognised institution, such as a laboratory, university, or research organisation. All products must be used solely for research and development (R&D) purposes, in compliance with all applicable laws, regulations, and ethical standards.
Limitation of Liability
Peptides Australia Co accepts no responsibility or liability for any damage, injury, or loss resulting from the misuse, mishandling, or improper use of our products. The purchaser assumes full responsibility for ensuring compliance with all relevant laws and regulations within their jurisdiction.
By completing a purchase, you agree that Peptides Australia Co will not be held liable for any unlawful or improper use of its products.
Compliance with Australian Regulations
Peptides Australia Cooperates in accordance with all applicable Australian laws and regulatory standards governing the supply of research chemicals. We do not promote or support the use of peptides for any unlawful, non-research, or non-scientific purposes. Our products are supplied strictly to support legitimate research activities.
Manufacturing & Supply
Peptides Australia Co does not manufacture the products listed on this website. All peptides are sourced from established, reputable third-party manufacturers who adhere to recognised quality and regulatory standards.
Buyer Responsibilities
By purchasing from Peptides Australia Co, you agree to:
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Comply with all applicable local, national, and international laws
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Use products strictly for in vitro research and laboratory testing
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Ensure products are not used on humans or animals under any circumstances
Age Requirement
All purchasers must be at least 18 years of age. By placing an order, you confirm that you meet this requirement and accept the terms of this disclaimer.
Updates to This Disclaimer
Peptides Australia Co reserves the right to modify this disclaimer at any time without prior notice. Continued use of the website constitutes acceptance of the most current version of these terms.
Our products are intended strictly for research purposes only. They are not approved for human or animal use. Any information provided on this website is for general knowledge and should not be interpreted as medical advice or instruction for personal use.
Shipping Policy
1. Dispatch & Destination
Peptides Australia Co ships orders Australia-wide. Orders are dispatched from our Australian facility to the shipping address you provide at checkout. Please ensure your details are accurate and complete.
2. Processing Times
Orders are usually processed and dispatched within 1–3 business days after payment is confirmed. During busy periods, public holidays, or promotional events, processing times may be slightly longer.
3. Shipping Methods & Timeframes
We use reputable couriers and offer standard and, where available, express shipping options. Estimated delivery timeframes are displayed at checkout and may vary depending on your location and the couriers. These timeframes are estimates only and are not guaranteed.
4. Tracking
Where available, tracking details will be emailed to you once your order has been dispatched. Please allow up to 24 hours for tracking information to update.
5. Shipping Fees
Shipping fees are calculated at checkout based on your order value, weight, and delivery address. Any applicable shipping promotions or free-shipping thresholds will be clearly displayed.
6. Delays & Events Beyond Our Control
Peptides Australia Co is not responsible for delays caused by couriers, customs, weather events, or other circumstances beyond our control. Once your order has been handed to the courier, delivery is subject to their terms and operations.
7. Incorrect or Incomplete Addresses
If an order is returned to us due to an incorrect or incomplete address, or if it is unclaimed, we may charge an additional shipping fee to resend the order. If you choose not to have the order resent, a refund may be issued for the product cost only (excluding original shipping), subject to our Refund Policy.
8. Lost or Damaged Parcels
If your parcel appears lost or arrives damaged, please contact us as soon as possible with your order number and any relevant photos. We will work with the carrier to investigate and, where appropriate, offer a replacement, store credit, or refund in line with our Refund Policy.
9. Order Changes & Cancellations
Once an order has been placed, we cannot guarantee that changes or cancellations can be made. If you need to update your details or cancel, contact us immediately. If the order has already been dispatched, it will be handled in accordance with our Refund Policy.
10. International Shipping
At this time, Peptides Australia Co ships within Australia only. If this changes in the future, we will update this Shipping Policy accordingly.
11. Contact
If you have any questions about this Shipping Policy or your order, please contact us at info@peptidesaustraliaco.com. This Shipping Policy forms part of our overall Terms and Conditions and should be read together with our Refund Policy and Legal Disclaimer.
Contact Us
If you have any questions about shipping or need assistance with your order, please contact us:
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Email: info@peptidesaustraliaco.com
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ABN: 83 542 875 714
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